Terms & Conditions

This website and our services are provided by Hotline Holidays LLP (LLPIN ADB-3203, GSTIN 27AAQFH3203E1Z4), Shop No. 18, Ground Floor, Krishna Dham Building, Prathama School, Ramdev Park Road, near Ram Ratna, Panchamratna Park, Mira Road East, Mira Bhayandar, Maharashtra 401107. We plan and arrange holidays and travel services. Flights, hotels, transport, activities, visas and insurance are provided by independent suppliers; their own terms (for example airline fare rules and hotel policies) also apply to your booking, and we tell you about any that matter.

• A quotation is valid until the date shown on it. Until your booking is confirmed, prices and availability are not guaranteed: flights and hotels can sell out or change price.
• Prices are in Indian Rupees and include GST where shown. Anything not listed under “Inclusions” is not included.
• Prices published on the website are starting prices for the stated dates, room category and number of travellers; your quotation confirms the exact price for your trip.
• If a supplier, airline or government changes taxes, fuel surcharges or fees after confirmation, we may pass on that change and will tell you first.

• Your booking is confirmed when you accept the quotation and we receive the advance of 30% of the total (or the full amount if you choose to pay in full).
• The balance is due 21 days before departure, or straight away if you book closer to the travel date. The due dates are on your booking and in My Trips.
• You can pay online through our payment partner Razorpay (UPI, cards, net banking), or by bank transfer as advised by your consultant. Every payment gets a receipt and a GST invoice.
• If the balance is not paid on time, we may cancel the booking; the cancellation charges in our Cancellation & Refund Policy then apply.

Our services are delivered electronically. Your itinerary, booking confirmation, e-tickets, hotel and transfer vouchers, receipts and invoices are sent by email and/or WhatsApp and are available in My Trips, usually within 24 hours of the relevant payment and in any case before departure.

• You are responsible for valid travel documents for every traveller: a passport valid for at least 6 months beyond return for international trips, government photo ID for domestic travel, visas and any permits.
• We help with visa applications, but the decision always rests with the embassy or authority. Visa fees and service charges are not refundable, whatever the outcome.
• Please check vaccination and health requirements for your destination. Names on bookings must match the travel documents exactly.

• Changes you ask for (dates, names, hotels, travellers) are subject to availability and to the suppliers' change fees, which we tell you before making the change.
• If a supplier changes or cancels a service, or events beyond our control (weather, natural disasters, strikes, epidemics, government orders, airline schedule changes) affect your trip, we will offer an alternative of a similar standard or refund the unused part as far as we recover it from the supplier. Extra costs caused by such events are not our responsibility.

Cancellations and refunds are governed by our Cancellation & Refund Policy.

Please follow the rules of airlines, hotels and local laws, and look after your belongings. Suppliers may refuse service for unsafe or unlawful behaviour, without refund. We strongly recommend travel insurance covering cancellation, medical emergencies and baggage. Our 24/7 assistance line is +91 99301 39139.

We arrange your trip with reasonable care and skill and select suppliers carefully. We are not liable for the acts or omissions of independent suppliers, or for loss, injury, delay or expense caused by events beyond our control. Where we are liable, our liability is limited to the amount you paid us for the affected service, except where the law does not allow such a limit.

• Keep the one-time sign-in codes we send you private; anyone with access to your phone or email can use them to sign in to My Trips.
• Don't misuse the website: no automated scraping, attempts to access other people's data, or false enquiries.
• Text, photos and itineraries on this website belong to us or our licensors and may not be copied for commercial use. See also our Disclaimer and Privacy Policy.

If something goes wrong, please tell us right away so we can help on the spot, and in any case within 30 days of your return: info@hotlineholidays.com or +91 99301 39139. These terms are governed by the laws of India. Disputes are subject to the exclusive jurisdiction of the courts at Thane, Maharashtra.